Troubleshooting
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An invitation did not appear
Section titled “An invitation did not appear”Check the recipient and the actual recorded delivery method. A provider accepting a message is not the same as the recipient having read it. Verify both the correct email inbox and the appropriate Teams or Zoom chat.
Phone verification is not completing
Section titled “Phone verification is not completing”Make sure you are using the intended SignLink and enrolled phone. Retry only after checking the challenge’s current state. If the phone is not registered, use your account’s Device Security instructions.
A meeting option is missing
Section titled “A meeting option is missing”Meeting controls depend on where the ceremony is opened, the platform connection, and whether a meeting context exists. The asynchronous route does not require a meeting.
The external record system does not show the document
Section titled “The external record system does not show the document”Verify the matter or record selection, integration authorization, and any delivery failure shown in the ceremony. Do not assume storage succeeded just because the signing step completed.
Still need assistance?
Section titled “Still need assistance?”Contact your SignumEra administrator or ceremony owner with the approximate time, platform, and error message. Never include passwords, active tokens, private documents, or live QR challenges in general support correspondence.